Pittsburgh International Airport

First Time Flyers

First Time Flyers: From Booking to Boarding

Flying for the first time can be an overwhelming experience. Pittsburgh International Airport is here to help make your first time flyer journey pleasant and enjoyable. First Time Flyers: From Booking to Boarding is a comprehensive, on-site course that walks first time or inexperienced flyers through Pittsburgh International Airport’s travel process.

What you’ll learn:

- How to Book Your Flight
- Packing Guidelines
- Best Ways to Get to Pittsburgh International Airport
- Parking Options
- Ticketing & Check-In
- TSA Security Screening
- Getting Around Pittsburgh International Airport

The First Time Flyers Program is being conducted on the following dates:

Wednesday, Jan. 25, 2017   REGISTER HERE

Saturday, Jan. 28, 2017   REGISTER HERE

Questions about the program? Please contact:
Elise Farris
Customer Relations Administrator
P: 412-472-5674
E: efarris@flypittsburgh.com

The course will be conducted in Conference Room A, 4th Flr, Landside Terminal, Pittsburgh International Airport.

Five Steps to Flight

In need of some general information to help you take flight? Use the following list of key steps of air travel to help you on an initial flight, then prepare for the great travel adventures that await you!

1) Booking Your Flight
Pittsburgh International Airport has over 65 non-stop destinations. View route map

When it is time to book your flight, you have a few options. It is highly recommended that you book your flight through the specific airline by going to their website, or www.flypittsburgh.com. Other options include travel agent sites such as Orbitz, Travelocity, Expedia, Kayak or Priceline. Keep in mind that Pittsburgh International Airport airlines including Southwest, Frontier and Allegiant will not be found on these travel sites.

What You Need When You Book a Flight:
- Full name as it appears on your photo ID
- Contact Information
- Destination
- Start and End Dates of Trip
- Number of Travelers
- Seat Location Preference
- Credit Card Information
- Option for Wheelchair Assistance

2) Packing Guidelines

For the most current information on packing guidelines, please visit TSA.gov and review the links below:
- Prohibited Items

- Liquid Rules 
- Permitted Carry On and Checked Luggage Regulations  

3) Ticketing and Check-in
Before your flight, you are required to check-in to acknowledge that you are still planning to make your trip. Depending on the airline, and the options you selected when booking your flight, you may be able to choose a seat at check-in. You may check in online, through an app or in person at the airline ticket counter or self-serve kiosk.

During the check-in process at the ticketing counter, you must have identification, your flight confirmation number, and any bags to be checked. Once checked in, you receive a boarding pass, which is a document that proves that you have purchased a ticket.

If you check-in online, you have the option of printing a boarding pass, or have a digital version of your boarding pass texted to you. You can then use your phone to scan the QR code from the boarding pass at the security checkpoint and at the gate before boarding the plane.

If you have baggage to check, the ticket agent at check-in will weigh this and tag it to make sure it ends up on your flight and any connecting flights. Baggage Guidelines

4) TSA Security Check-in
Once you have been check-in and have a boarding pass for your flight, you proceed to the airport’s security checkpoint. You will hand your boarding pass and identification to the TSA officer for review. You will then proceed to the screening process where you will remove your shoes, jackets, items from your pockets, and computers from their cases. All items you are carrying on to the aircraft need to go through the scanners.

Once cleared through security, you will retrieve your items sent through the scanners and proceed to the PeopleMover train, which will deliver you the airside terminal.

5) Get Ready for Takeoff

Pittsburgh International Airport is divided into four concourses (A, B, C, D) as well as a concourse for international arrivals (E). Your boarding pass will note the concourse and gate number where you are to report. You should also check the flight monitors for information about your flight as well as the gate assignment. You will wait at your gate until the gate agent announces flight boarding. While you wait, Pittsburgh International Airport’s AIRMALL offers great shops and restaurants to enjoy before your flight.

Frequently Asked Questions

Q: How early should I arrive for my flight?
A: We suggest that you arrive up to 90 minutes prior to a domestic flight and 2 hours prior to an international flight.

Q: Can I escort a person with a special need or a minor?
A: This would require a Gate Pass, which can be requested upon check-in at the ticket counter. Airlines are the only people permitted to issue a Gate Pass. Please contact your airline for more information.

Q: What can I do while waiting for my flight?
A: We invite you to take advantage of Pittsburgh International Airport’s AIRMALL, which features man nationally-known stores, restaurants and amenities. Or, take a stroll around the concourses to see Art in the Airport including wallpaper by Andy Warhol, the Robot Repair Shop and Tuskegee Airmen history display.