Information Desks are located in both the Landside and Airside Terminals, the Customer Service Representatives at the Information Desk are happy to answer any general questions about the airport.
White Courtesy Phones: If you are not near the information desk and have a question, white courtesy phones are located throughout the airport terminals and in the moving walkway to the parking lot. Please pick up the phone and dial 6.
Customer Service Excellence is N.I.C.E
Thank you for using Pittsburgh International Airport!
We know that when you are traveling, you want to get to your destination safely, swiftly and with employees being N.I.C.E.!
At Pittsburgh International Airport we recognize employees who go out of their way to help customers. Our Neutralizing Irritations Customers Experience (N.I.C.E.) program is a way of solving problems, delivering outstanding customer service and making travel hassle free!
Airport employees are dedicated to making sure your travel experience here is great. From Airport Authority employees, airline personnel, food, beverage, and retail employees, rental car personnel, our parking attendants and custodial service staff, everyone is working hard to demonstrate the highest level of appreciation for your business.
Nominate an airport employee now!
Please let us know when you received exceptional customer service. Your recognition of the outstanding effort of an airport employee is greatly appreciated and each N.I.C.E. employee recognized could earn a valuable reward!
Just send us an e-mail with a brief description of how the employee made your day N.I.C.E. Just a paragraph will do, but please make sure to include the date it occurred and the employee’s name and for whom he/she works. Then send it to firstname.lastname@example.org.
You can read more about great employees at Pittsburgh International Airport by clicking on the following link: http://humanresiliency.com/resiliency/pit/
Airport Service Quality
Pittsburgh International Airport is among 250 airports worldwide that participates in Airports Council International’s Airport Service Quality (ASQ) benchmarking program. More than 1,200 passengers per year are surveyed at the gates prior to boarding their flight about all aspects of the airport visit including parking, check-in, dining and shopping, baggage claim and more. The results are compiled by ASQ and presented to the airport to show how we rank compared to other airports. Benchmarking is extremely important to our continuous efforts to improve customer service.
When the quarterly results are in, the Airport Authority convenes a meeting to communicate the results to airport tenants and stakeholders. A newsletter, PITairport Service Quality, is also published to provide a progress report on customer service efforts.
You may be asked to complete one of our surveys at the gate. If you have already taken one of the surveys at PIT, thanks for letting us know how we are doing.
Current Issue of PITairport Service Quality