PIT - Airport Information : Customer Services
Pittsburgh International Airport Ambassadors are volunteers from the community who donate their time to provide courteous and friendly assistance and provide a warm welcome to visitors. Ambassadors help passengers and visitors by directing them to the appropriate personnel, answering questions and providing information about Pittsburgh and Southwestern Pennsylvania and assist travelers with special needs.
Ambassador Escort Program
Airport Ambassadors are available to assist passengers who need help through the process of acquiring their ticket, going through security and getting to their gate. They can also meet arriving passengers at their gate and accompany them to the Landside Terminal. The Ambassador Escort service is free of charge. To request an Ambassador, please call the Ambassador Hotline. *Ambassadors do not assist passengers requiring a wheelchair. Passengers requiring a wheelchair must request wheelchair service directly through the airline when booking the flight.
Ambassador Hotline: (412) 472-5690
ATM’s are located conveniently throughout the airport.
- Citizen’s Bank ATM, Transit Level near Travelex.
- PNC Bank ATM, Transit Level near Travelex.
- National City Bank ATM, Baggage Claim near the Hertz car rental counter.
- Citizen’s Bank ATM’s locations:
- Next to McDonald’s
- Food court near gate B37
- Food court near A25
- Center Core behind the InMotion store
- PNC Bank ATM’s locations:
- Center Core across from Sbarro’s
- Phone center next to gate B27
It is open from 6 am to 8 pm daily for meditation and reflection.
Airside Terminal, Mezzanine Level
||FedEx drop-off Box
Located Airside at the phone center near B27.
||Flight Desk Kiosks
The Flight Desk kiosk is a system that allows travelers to check themselves in with participating airlines and print their own boarding pass. To use the kiosk, passengers select their airline from the list of participating carriers using a touch screen menu. Once the airline’s check-in system is visible, passengers can follow the instructions on the touch screen to bring up their reservation and print out their boarding pass. Once they have their boarding pass, passengers can proceed directly to the security checkpoint. Passengers with bags that need to be checked will still need to visit their airline’s ticket counter.
Flight Desk kiosks locations, Landside Terminal
- Two are located on the ticketing level
- Two are located on the baggage claim level near the rental car counters
- Four kiosks on the transit level before the security checkpoint
Landside, Long-term parking, Moving walk-way access
Located at both the Landside and Airside Terminals, the Customer Service Representatives at the Information Desk are happy to answer any general questions about the airport.
Lost and Found
If you lose an item, contact airport lost and found at the number below. For lost luggage, contact your airline.
If you forgot to mail that birthday card, need to send an important document, or want to prepare for your big meeting by having everything there for your arrival, visit our post office and make sure it arrives on time.
These luggage carts are a must if you have several heavy bags to carry.
Landside Terminal Locations:
- 1 in every baggage claim carousel, except Carousel A
- 3 on the Ticketing Level
- 1 in Short Term Parking (return only)
- 3 in the Car Rental lot
- 1 by the moving walkways
- 1 behind the Information Desk (return only)
- 1 in the Center Core
- 2 in the B Concourse
- 2 in the A Concourse
- 1 in the D Concourse
Travelex allows travelers to exchange currency, buy travel insurance, transfer money, buy traveler’s checks and money orders and offers several other business services.
Airside (1pm to 4 pm)
Located Landside near the stamp machines.
Pittsburgh International Airport is equipped to meet the needs of all of our passengers. Aviation Safeguards and Huntleigh can assist passengers needing a wheelchair or porter service and must be arranged through your airline when you book your flight.
Do you have time to spare before you board? Stop by the XpresSpa and enjoy a massage, facial, manicure and more.
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